Outsource This!

The principle behind “outsourcing” is simple: “if there is a benefit to having somebody else do something, why should I do it myself?” For example, let’s say you have a friend whose birthday is coming up and you happen to know that your friend likes chocolate cake. You could bake a cake from scratch using a recipe like one of these, but you may not have the time or the necessary skills; you could make a cake from a mix, which is a lot cheaper and a lot easier, but even though it is less of a time commitment it may still take more free time than you have. Or you could pick up a pre-made, beautifully frosted cake from the bakery department of your local grocery store. It might cost more than a box of cake mix (probably on a par with the cost of making from scratch), but you know it’s been done right (even if it isn’t quite as mouthwateringly delicious as a well-prepared homemade cake), and it’s almost instant from your standpoint.

Clearly, I am applying the term “outsourcing” in a very broad fashion that is appropriate for home, office, and large organizations. You may have noticed that the decision to do something “in house” or to “outsource” depends on many factors, including cost, time available, and ability to complete the task. Unfortunately, too few people and organizations faced with this decision ask themselves the other version of my simple question: “Wait, what exactly is the benefit of having somebody else do this?”

Many people make decisions only using one of the factors we have laid out: I don’t know anything about electrical wiring so I’d better hire an electrician instead of tearing into things myself; I don’t have time to cook dinner so I have to get take-out; I don’t have enough money to buy a pre-made cake at Albertsons, so I’d better get that cake mix. This isn’t necessarily a bad thing, sometimes it is merely a necessary thing. Trust me, when the breaker has popped is the wrong time to learn about household wiring.

These decisions change according to scale, too. If you owned, say, a duplex, it’s probably best to hire an electrician and be done with it. But if on the other hand you own a 100 unit apartment complex, you almost certainly will save money putting a handyman on staff, who can not only do basic electrical work, but also basic plumbing, carpentry, repairs, tile work, HVAC, appliance troubleshooting, and the like. Not only that, you will probably save time not having to find, make appointments with, and pay the various contractors our theoretical handyman replaces.

But why stop there? Lets say that apartment complex sits on about 6 acres of land. Why 6 acres? Because I happen to know from experience that one can have all the landscaping on 6 acres done on a weekly basis — including seasonal color and maintenance of the sprinkler system — for about $1800 per month. I double checked that figure with an industry insider this morning. That size is big enough that it might not be cost effective to have your handyman mowing lawns; there are too many other things he could be doing on a property that size. This is known as opportunity cost, and it’s the same type of decision we made above regarding the birthday cake, namely that time and money we spend one place can’t be spent another place. But how many 6 acre apartment communities do we have to arrange landscaping on before it becomes cost effective to lease a truck, buy some garden tools, and hire another guy to mow those lawns? Remember, you’ll be hiring a “pro” who will almost certainly do a better job than your handyman could, even if he did have the time. Does it stop being merely “cost effective” and become “profitable” if we hire out his excess capacity mowing other lawns? Now we are starting — just barely — to touch upon economies of scale, the idea that if we do enough of one thing, the cost of each unit of that one thing may go down.

So now we have demonstrated that there are sometimes benefits to outsourcing, and sometimes benefits do doing things in house. For example, GM outsources a lot of work not related to building cars, yet they still own a large chunk of their finance arm, GMAC, and furthermore some of their outsourcing adventures such as their Delphi subsidiary are not doing so well. Delphi in particular is a reminder to ask what benefit we get from outsourcing; the idea that an “independent” company could do the same work with the same workers and the same equipment for less money seems like a prescription for disaster.

Strangely enough, this brings me to today’s news. The International Herald Times tells us that the recent problem with Thomas the Tank Engine toys that may be giving kids lead poisoning is a tale of “hubris” and “the realities of offshoring….” Although many sources will be eager to correct me that offshoring is not the same as outsourcing, they still work on the same principal: goods are made (or certain services rendered) by people who do not work for the parent company, normally at a substantially reduced cost (because it still costs money to ship things around the world), freeing up the parent company to focus on things like “core competencies.” The only difference is what country the workers are in. Issues of worker’s rights, safety conditions, local laws, international trade, the cost in money and fuel of transporting finished goods, foreign standards of living, environmental issues of foreign nations, and the like are important in the grand scheme of things, but a footnote to our current conversation.

The thing that we as consumers must remember about such outsourcing, the IHT tells us, is that it allows American companies to charge top dollar for cheaply made imported goods that might be bad for us while making oversized profits and claiming to know nothing about what happens behind the doors of their manufacturer. It’s clear how that benefits certain companies, but it sure doesn’t benefit us. And that’s without even mentioning American workers.

Nor are American corporations alone in outsourcing; the Federal Government does it too. That article points out that “There are now more people doing federal jobs under corporate contracts than there are people employed directly by the government.” They’ve outsourced all kinds of things under the publicly stated principle that “private industry can always do it better than government” while ignoring the principle that “for-profit corporations are in business to make a profit.” The idea that private industry is always better also ignores the potential economy of scale issues involved in something being done by an entity as massive as a national government. Of course the privately help principles at work sure seem to involve helping buddies make a buck. And just like our situation with Chinese made poison toys, the buck just keeps getting passed around, because everybody claims ignorance and nobody is responsible, except just maybe some low-level, expendable grunt. Sound familiar?

While Mr. Hightower’s article focuses on issues such as military support, the college loan program, the proposed privatization of Social Security and the like, the fact is that some people would also like to outsource, or “privatize” schools (through charter schools and vouchers) and even national parks, which were specifically made national parks because they were too important to be in the hands of individuals.

Clearly this is a time to start asking — and keep asking — that question: “Wait, what exactly is the benefit of having somebody else do this?”

In closing: a wall runs through campus, the proposed border fence (which most people see as a waste of time and money) will actually be well on the American side of the border, splitting a community, wreaking environmental havoc, and creating passport issues for students and other citizens — but remember, an obscure provision of Real ID says they can build their wall without respect to any other darn laws, and no court has any jurisdiction to stop them; murder may be a sin, but more importantly it’s a crime punishable by life in prison; the GAO Subcommittee on the Obvious reports that government agencies ignore the laws that President Bush signs while saying they don’t apply; when you don’t think about zebras you spend a lot of time figuring out why certain horses have stripes, or “Refugee illnesses often misdiagnosed in U.S.”; the Left doesn’t like Hillary, but check out the rest of the story here and here; if the economy is so darn great how come Best Buy is complaining about consumers tightening spending and a poll says the economy is getting worse; an item on a film called No Child Left Unrecruited; something for Archeology buffs, Lost Kingdom of the Upper Upper Upper Nile; and maybe not new, but still cool, thanks to Brian for pointing out some of the world’s smallest computers.

An evening on the patio

Regular readers know that I don’t normally resort to ranting about personal experiences. In fact I can only remember doing it once before, about a banking experience a few months ago. The same disclaimers apply more or less: the events I am about to describe did occur; my reporting of said events may be colored by my outrage; management is welcome — encouraged, in fact — to reply. When I have verified the origin of such a reply and the authority of the sender to make it, I will post it in an update to this post.

Saturday evening (June 16, 2007), I settled into a chair on the patio of one of what had been one of my favorite restaurants, Kona Grill. This little chain has about 15 locations in 10 states, and is traded on the NASDAQ under the ticker KONA. We liked this place so much, we have probably eaten there 3 times in the last 4 weeks. I have never had a bad meal there. I was looking forward to enjoying a glass of wine and some of their fabulous appetizers such as avocado egg rolls and tuna wasabi. Hey, it’s fusion cuisine, don’t knock it ’till you’ve tried it!

We enjoyed some drinks. We had some appetizers. We had some very nice sushi. It was a lovely evening, sitting in 99 degree weather with the misters going.

After we ordered dessert (ok it was another appetizer) is when things got strange. Between songs on their stereo, the volume went up. It wasn’t just tweeked a little; it got quite a lot louder. This is something that has happened before, and in the past a nice word to one of the staff members was all it took to bring things back to a reasonable level. The volume control is right by the bar, so the bartender is the person in control of it. The bartender happened to open a window less than 10 feet away from us, so we took this as an opportunity to catch his eye.

Imagine our surprise to instead receive an obscene gesture.

I could hardly believe what I had just seen. However, before I could say anything my husband exclaimed that he had seen the same thing I had seen. Now I was mad. And I probably overreacted, shouting something to the effect of “Turn down that stereo and don’t you dare shoot us the bird!” I think our waitress must have been just coming out the door at the moment; my husband told her to get a manager right now. He showed up within 60 seconds, and that was the last thing the manager did right.

We explained what had happened to the young man in the light blue shirt and pink tie that claimed to be the manager (alas, no name tag, no corporate logo, and no name offered). There are many things he could have said at that moment. Things like “let me find out what happened and I’ll be right back,” or “I agree that’s totally unacceptable, sir,” or “I understand why you are unhappy sir,” not even “I’m terribly sorry, how can I make this up to you, sir?” Instead he explained that it’s policy to keep the music on the patio loud, and as for the bartender he said — and I quote — “What do you want me to do?”

My thoughts: be a manager; it’s your job. The manager gets to decide what to do, but he has to do something. Instead, all signs were that he was going to do nothing.

My husband said “What I want you to do is fire him, but I know that’s not going to happen. He’s going to deny he did it, and you need him pouring drinks on a Saturday.” The manager admitted that was so (causing me to wonder what a bind they would have been in if the bartender had called in sick). We don’t want money off our bill (it wasn’t offered); we don’t want empty apologies (not that any were forthcoming); we want this to never happen again. We are grown-ups and know that everybody gets mad at people sometimes. This bartender’s urge to insult could have been handled in his apron, under the bar, or several other places where customers did not have to see it, and we said so.

The manager continued to condescend to us as our dessert arrived, but by then neither of us particularly had an appetite. He left, and I don’t honestly remember whether the volume of the music ever went down or not. Shortly after, my husband saw a not-obscene but clearly hostile gesture towards him personally, an effort to goad us. Just the kind of guy a lady wants mixing her drinks.

Not long after, our waitress came by with the check, sat down with us at our table, and personally apologized for what had happened. She mentioned that she had talked to the bartender, who claimed the initial gesture had not been at us — as if that somehow made it acceptable. Ok, so he admits he made an obscene gesture where customers (and their children) could see it. Nice. And he gets to keep his job, in a town where guys are pushing one another under the bus to work a busy bar on a Saturday night.

For the record, we paid our bill in full, with a generous tip. Our receipt has a hand written note from our waitress, Tiffanie, reading “I’m very sorry! Thank you!” At least one person understands customer service. What a shame it isn’t the management.

*** Important Update June 18, 2007 *** Within 12 hours of posting this item, I received a comment from a man who identifies himself as the bartender. Please check it out for yourself. As much as I appreciate hearing from him, it is clear that the incident in question has filtered through management, inasmuch as it is highly unlikely that he was an established reader horrified to find himself my topic.

*** Update Two June 19, 2007 *** This morning I received a personal email from the District Manager. It appears to have been sent shortly after I went to bed last night; we all know that restaurateurs often work brutal hours. He expressed his regrets both at the events that occurred and management reaction to them. Furthermore, he expressed his intent to share this incident with the management team in an effort to improve customer experiences. On site management is still silent; corporate policy may be that once Head Office gets involved, they are to let it be handled from above. This is understandable, and almost certainly how I would want things done if I managed a multi-location business.

*** Update Three, later June 19, 2007 *** I have now also received an email of apology from the General Manager of the local Kona Grill (who outranks the fellow in the blue shirt from Saturday). He assures me that he has spoken both to the manager on duty about his action/inaction, and the bartender about his actions. Further more he tells me “appropriate corrective measures” are being taken, and my account of the incident is being shared with the entire staff “as a serious reminder that we cannot afford to fall short of expectations.” I must absolutely commend pretty much everybody except the shift manager Saturday for responding to customer complaints. According to the timestamp on this email, it was sent less than 24 hours after this post.

Mr. Shorties

Hi folks! Don’t forget to check in over at Central Sanity now and then (or at least get the RSS feed) or you’ll miss things I’ve written over there recently like “The F in FBI is for Fun” and “Yes Virginia, there is an NRA Approved Gun Law”.

Follow up: Just because it cost a lot doesn’t mean it’s any good. It turns out that idea applies to healthcare too.

The funny things people dig out of the ground: This week’s treasures includes a giant bird-like dinosaur, the wall that Romulus might have killed Remus for jumping over (maybe), and a 1957 Plymouth.

Thank goodness somebody said it: Wil Wheaton has come out and said what most of us are thinking, the election cycle is way way too long. Granted, he says it a little more colorfully than I generally would. He even has a theory about why:

I believe that these outrageously long cycles are all about money, which is all about corporations and PACs, which leads me to believe that elections are more about perpetuating a Plutocracy than engaging the population in a dialog of ideas.

Unfortunately the CIA is prohibited by law from interfering in domestic affaires: It turns out that some CIA veterans are concerned about the “Rule of Law” in the Bush and Post-Bush era.

Somebody read that darn disclaimer at the bottom of all the ads for investment products: Bear with him, he’s an economist (and therefore a little dry to read). The fact remains that somebody is willing to go on the record saying that No single investment vehicle is right for everybody, and that includes the purchase of a family home. I would like to vigorously correct one fact he cites, “Owning a home is often cheaper than renting.” More accurately, owning a home is often cheaper than renting a house. This critical distinction is due to the fact that the person who rents out a house must pay the mortgage and still wishes to make a profit over that. Renting by itself is a different kettle of fish; in many markets, a decent apartment or rented condo can be cheaper than a mortgage payment. The choice to rent or own, stand-alone home or part of a building of attached homes is a decision each family should make based on their own needs, future plans, and financial situation. Just because “Americans widely view homeownership as the best choice for everyone, everywhere and at all times” doesn’t mean it is really the best choice for any particular person at any particular time.

Oh waah: “Democrats fear that the focus on the war has blurred.” Harry Reid went on to say of those of us who use our own personal soapboxes to speak out against the war: “I understand their disappointment. We raised the bar too high.” No, Harry, it’s like I told you in that open letter: we want out; they want us out; we understand that if you guys had held your ground, there would be either no more money to fight this thing (forcing an end right now), or a compromise involving a firm timeline to get out. Oh, and I did get a reply from one Congressmouse. You can see it in the “read more,” but it’s roughly summarized “Now don’t you worry about a thing, little lady! We won’t let those bad old Democrats force us to give up!”

Huh, apparently there are no more problems faced by People of Color because of their race: the Justice Department is much more worried about discrimination on religious grounds than pretty much anything that would benefit people who aren’t white. Except sex slaves. They like saving sex slaves. Really! It’s in the article! I am imaginative, but I can’t make stuff like that up.

Funny how people turn progressive when you ask them where they stand on individual issues: There’s a new report — with footnotes even — that suggests Americans are not nearly as conservative as our political theatre would have you believe. Summary here, commentary here.

Security Theatre Act XVIII: Scene one, Reagan Airport. A woman dares to follow the first rule of traveling with a child, provide for the child’s needs first, and ends up threatened with arrest over a sippy cup. She offered to drink the contents of the cup right then and there! Instead, she is seemingly deliberately delayed just enough to miss her flight (because everyone wants a lady with a now-cranky toddler to spend a few more hours in the airport, right?), and threatened with arrest a few more times. The kid is needless to say screaming! She is furthermore accused of deliberately spilling some of the contents of said cup! Let me tell you something, even if the other people in line didn’t know it, they were glad that kid had the cup. After all it kept him quiet and happy. And really, how stupid would you have to be to transport bomb-making materials in something apt to spill? This story has an update: the TSA denies it happened, despite the fact that the security camera footage is available for you to watch. Scene two, O’Hare Airport. a clown has his makeup confiscated. Ok, I think they just proved who the real clown is, and it’s not the guy with the costume.

Back from the Dead: the immigration bill that just won’t die is back, still including crap like biometric Social Security Cards and the official fallible list of eligible workers, but now with new! added money for border agents. Particularly hilarious are Trent Lott’s comments that we need to rein in talk radio hosts (where were you on this 5 years ago, Trent?), and Harry Reid saying yeah yeah we’ll get right on that as soon as we are done with the energy bill. That would be the same energy bill Republicans are threatening to filibuster because it contains a committment to renewable energy. Pull up the popcorn, this could take a while.

A brief rant on being a ShortWoman: I get carded; I occasionaly get “childrens menued”. I often have no choice but to climb on supermarket shelves to reach things. I keep a stepstool upstairs, and another one downstairs. I have to take my time test-driving a car to make sure it fits me and not just my family’s needs, but frankly I just usually head for the Japanese models. I am not petite, I am short. I have not been able to shop in a “petite” section with any reliability for something like 7 years. That’s when the standard “petite” inseam went from 27″ (just a little long but ok) to 28″ (ground-dragging). One retailer went to a 29.5″ inseam. I know 6′ tall men who wear a 30″ inseam! Nor am I alone in not being able to find clothes that fit. Look around next time you are at the mall. You will see many women under the “average” height of 5’4″ with obviously re-hemmed pants, monstrous heels hidden under pants that are way too long, and my personal favorite, pants dragging on the ground being destroyed by the wearer’s own shoes. Some women — I’ll leave it to you about whether they are lucky or not — are able to find clothes in the girls section; alas I actually have a figure. I solve the problem by buying any pair of pants that comes roughly to the tops of my shoes, even if the label says “cropped” or “capris”. I occasionally supplement this by ordering from Lands End, where they hem many items to order and have a 26″ inseam jean. Oh, and I wear skirts whenever possible. I actually considered running this site as a fashion and shopping site for other Short Women. So imagine my delight to find in one day Jill from Brilliant at Breakfast talking about being “normal sized” as well as Cynthia of Shorties Stories Rant, a companion site to her original site, Shorties Stories. I’m terribly sorry if you’re too tall to get it.

Have a great weekend, everybody.
Continue reading Mr. Shorties

Even the stuff to help you pay for it is too expensive.

I promised a piece on healthcare, and here it is. A couple more bits of reading before we really get started: Ezra Klein brings us commentary on consumer driven health plans (you remember, the kind that the Ownership Society, free markets crowd, and libertarians think will magically bring costs into line) that boils down to “So employees aren’t signing up, they don’t like the plans when they do sign up, and they don’t use them correctly when they’re enrolled.” Jill from Brilliant at Breakfast pointed me to this New York Times article on early symptoms of ovarian cancer have been identified, and new guidelines will hopefully save lives . The article specifically points out that “There are so many horror stories of doctors who have told women to ignore these symptoms or have even belittled them on top of that.” Jill quotes large swaths of the article for those who hate signing in at the NYT, and comments that “Tucked away in this article, so subtle that you can hardly notice it, is the spectre of cost considerations.” Yes, maybe we can save your life, assuming your doctor doesn’t tell you it’s all in your head or otherwise misdiagnose it, assuming we find it early enough, but it will cost you. We also have a Freakonomics review of an article on whether or not there really is an Autism epidemic. Some of the factors involved include “better reporting/diagnosing” (which, like ovarian cancer screening, costs money) and “more funds available for treatment….” Further down my browser tabs, we have what amounts to a frequent flier plan for healthcare: members “earn points that can be redeemed to pay for any health service, prescription, elective procedure, gym membership, wellness product, contribution to Health Savings Accounts (HSA) and many more products and services. Points can even be applied toward health insurance premiums in certain states. The rewards program can also be set up as a health points community, similar to other social networking models where all members can collectively earn points on each purchase.” Apparently there is a credit card involved. And last but not least, Maya’s Granny alerts us to an AMA plan to screen all kids for obesity and agressively treat them. Ok, yes there’s an obesity problem in this country, but this is not the answer.

Alright then. I think most of us can agree that we have a healthcare problem in this nation, namely that many people can’t afford healthcare, and many others can’t afford (or question spending lots of money on) the insurance that is supposed to help people pay for healthcare. It has gotten to the point where pretty much everyone agrees that healthcare is a major issue of the 2008 elections (kindly disregard the calendar, which foolishly points out that we’re 6 months away from 2008), and all the major candidates have a Plan that is supposed to make sure everyone has healthcare insurance, even though none of them will actually work (except Kucinich, who has for a long time insisted that we need true, single payer Universal Health). I have addressed these plans as they came up, including Mitt Romney and the Massachusetts model. This is a very complicated issue, and before we consider the solutions, we should really define the problems more clearly than “it costs too darn much!” In the interests of simplicity, I am breaking these issues into three main categories: issues faced by doctors, issues faced by patients and consumers of health insurance policies, and issues faced by insurance companies themselves.

Insurance Companies: Early on, I argued that insurance makes things cost more. Even if an insurance company is a non-profit or a mutual — and very few are anymore — they have bills to pay like rent and electricity, they have employees who deserve a living wage, they have advertising to buy, they have paperwork to process. That means they cannot put your entire premium into paying for your healthcare, and that was one of several problems that HSAs were supposed to fix (more on that later). Of course a for-profit insurance company has as its first goal “making money,” regardless of what their mission statement reads. That is not an indictment, just a fact; it’s part of what corporations are designed to do.

Because insurance is regulated at the state level, any real reform has to occur at the state level. On one hand this is great, because it gives us up to 50 tries to find something that really works. On the other hand, can you name your state insurance commissioner? Yeah, I thought not. Being state officials, they are relatively poorly paid, and they often come out of the insurance industry they are supposed to regulate. Both these problems makes them subject to certain, um, biases.

Insurance works on the principal that “bad things can’t happen to everybody all at once.” Actuaries figure out how likely bad things are to happen, and how much money the company has to charge to cover it. The goal is to get enough money from the people to whom nothing bad happens to pay for the guy that does end up with the bad thing. If there is extra money at the end, it gets invested. However, somewhere along the line insurance companies found they could save money (either boosting profits or allowing them to reduce premiums) by choosing not to insure people statistically likely to cost them money, choosing not to cover already known bad things (“pre-existing conditions”), or charging a lot more money for people apt to need lots of care. The people holding the short end of this stick are the people who would most benefit from having health insurance that covered their problem, and they are the people who will pay the most for the least coverage, assuming they can get a policy at all (again, more on that later).

Another important breakthrough for cost-containment at insurance companies are negotiated payouts. This is a fancy way of saying “Look, I know your superbill says procedure X costs $100, but we are going to pay you $52 plus the patient’s co-pay. In return, we are going to put you in our directory of official approved doctors, which should theoretically bring you more business and put you ahead. Furthermore, we actually promise to pay you within 30 days, instead of the ‘within 90’ you would get without this deal.” If one or two insurance companies control enough of a local market, they can dictate the price of healthcare down to the penny. Needless to say, this has a huge impact on doctors, which I shall address later.

Yet another cost containment strategy is the “gatekeeper” model and its cousin, “run these steps in order.” Not surprisingly, the gatekeeper model means that you have to get permission from your regular health care provider to see a specialist. They don’t call it permission, of course, they call it a “referral.” It means the same thing and it makes patients mad when they realize it is happening. Maybe that surgeon your doctor recommends is his choice because they know each other and he trusts the guy to do a good job; maybe he’s just the surgeon who can see you on the approved insurance list. You’ll never know. Particularly if you are in the emergency room. “Run these steps” probably has a fancy name, and it has a noble purpose, namely making sure everyone gets quality care and the obvious is not overlooked. It’s “When you hear hoofbeats, think horses before zebras” brought to its illogical conclusion. Basically, a cheap test for the simple thing is required before the insurance company will authorize a more expensive test for a more complicated thing. X-Ray before MRI, that sort of thing. It’s probably a good idea in a teaching hospital where there are lots of interns and residents. However, experienced doctors — particularly the ones that tend to be “zebra magnets” — tend to hate “run these steps” because they already have the diagnostic acumen to tell horse hooves from zebra hooves without some bureaucrat telling him to see if it has a solid coat before looking for stripes. All he wants is the one test that confirms his suspicions, and he sees the cheap test as a waste of time and money telling him what he already new.

Patients and consumers of healthcare plans: I have already mentioned some of the problems, such as the inability of people who really need coverage to get it. But the biggest single problem that both patients and the people who buy insurance face is that it costs a lot of money. I mention these separately because usually they are different people. The overwhelming majority of people who are insured in this country have policies purchased by their employers. Because the employer’s priorities are necessarily not the same as the patient’s priorities, there is something of a disconnect. I used to think that taking the employer out of the picture and making people responsible for their own coverage (with certain changes in the tax code and the types of insurance available) would solve the problem and bring prices down as consumers voted with their wallets. While this may have been true 10 years ago or even 5 years ago, I do not believe it is true now. Nevertheless, the argument that “people overuse healthcare because they don’t see the true cost” is practically a conservative mantra, and it resulted in the Health Savings Account (HSA). The idea is you put money into this account, buy an insurance policy that doesn’t cover very much, and use the funds in the account to pay for healthcare. The problem is that most of us don’t have thousands of dollars to set aside; if we did we wouldn’t need health insurance. Oh, and anybody who has actually tried to purchase an individual health insurance account, whether through an insurance agency or via COBRA knows exactly what insurance costs. Trust me on this. COBRA in particular is a bad joke, allowing people who have lost their job (and thus their income) to pay the complete cost of their coverage plus a handling fee.

I also consider the “people overuse healthcare because they don’t see the true cost” argument disingenuous because very few people see the doctor just for fun. They visit a doctor because they have a health issue they want fixed, whether that issue is as simple as acne or as serious as chest pain. When you have crushing chest pain, you are not in a position to go hunting for the best price on a hospital bed (besides as we have already seen the insurance company negotiates that for you).

The other issue that must be addressed concerning employer-purchased insurance plans is that not everyone has an employer. As I have said before, this is the problem with the various “reform” and “universal” plans being floated currently; they depend on employers buying insurance. Companies have tax advantages buying insurance that consumers do not. For example, Joe Average can’t deduct premiums at all (in some states he has to have a notarized letter saying he isn’t eligible for employer-based coverage), and the self-employed can only deduct health insurance premiums if their spouse is not eligible for an employer based plan. For a country that claims to value the entrepreneurial spirit, we have a funny way of showing it in our tax code! We will never know how many companies failed or were never started of health insurance.

As little as 30 years ago, there was a solution for the problem of people who just plain could not afford vital medical care. It was called the sliding scale, and it meant that poor patients did not pay as much as wealthy ones. Unfortunately, this bit of philanthropy was killed by the negotiated payments I mentioned earlier. The contract that the doctor signs with the insurance company (which he does because he figures some money is better than no money) forbids him charging a lower fee to other patients — never mind that the insurance company is actually paying far less than the posted price it demands the doctor charge others. That is how we end up with items like this USA Today story about hospital bills being a whole lot higher for the uninsured.

People who can’t afford medical care may sound like somebody else’s personal problem, but in fact it is a public health issue. Imagine if Andrew Speaker had never seen the doctor and never had his tuberculosis diagnosed. Sure, maybe if he were poor and uninsured he wouldn’t have gone on those overseas flights. Instead, he would merely have spread his germs around his neighborhood and workplace, perhaps infecting hundreds of people in a similar socio-economic position before somebody figured it out. This focus on pain and suffering completely ignores the lost productivity of people suffering symptoms, and the loss to society (as a worker, volunteer, care-giver, etc.) should the disease be fatal. Don’t forget the added expense of treating all the people who were unnecessarily exposed.

Any discussion of consumer pressures on healthcare spending would be incomplete without mentioning the extremely healthy elephant in the room: there are very simply more things to spend our healthcare money on. Now we have tests to find lots of diseases, and new treatments when we find them. We have ways to cure conditions that a few decades ago would have been a death sentence. We have hundreds of new drugs every year. We have a battery of vaccines that prevent a host of deadly ailments. We have more preventative care; a routine physical now includes a half dozen screening tests, some of which didn’t exist 30 years ago. State laws mandating that insurance cover things like preventative care and birth control pills are a double-edged sword when it comes to cost control. While it may indeed be cheaper to treat problems early, the cost of millions of tests may well outweigh the cost-benefit over hundreds of patients. I am aware that this view completely discounts quality of life issues; it is only intended in a financial context.

In addition to the healthy elephant in the living room, we have a somewhat unhealthy gorilla in the kitchen. Obesity has been on a steady rise for the last 30 years; the current rate is about 33%, and those people are at a higher risk for such expensive to treat conditions as diabetes, dyslipidemia, hypertension, heart disease, stroke, osteoarthritis, respiratory problems, and some cancers. Do not forget that there are almost as many merely overweight people as there are obese people, and they too have more health problems than people of “normal” weight. It’s hard to call it normal when about 2/3 of the population is abnormal.

Oh yeah, and there’s the fact that the baby boomers are getting older, and suffering all the common afflictions of getting older.

Doctors: It’s easy to blame the doctors. They’re the ones that charge money to the end customer, or “patient.” But they have issues of their own. First, a new doctor graduates medical school with a median student loan debt of $115,000 (in 2003, and the numbers are not getting better). At this point he only has a provisional license; to become fully licensed he must do an internship with lousy hours and lousy pay. He is at a point in his life where there are family pressures to do things like have kids and buy a house (“After all, you’re out of school, you’re a doctor now!”) And due to changes to the student loan program during the Bush 41 Administration, his loans have already started to accrue interest. Sure, there are loan forgiveness programs, working in underserved areas, but these programs are “oversubscribed” and usually involve moving to a remote area. That’s why it’s “underserved.” Oh, and politically correct language notwithstanding, most doctors are male, which is why I use male pronouns.

He has insurance problems too. In addition to things like general liability insurance, he has to buy malpractice insurance every year. If you think your health insurance premiums have gone up too darn much, you may not want to know what his is doing. For the last several years, depending on the state of course, median increases have been 15-73% to rates of as little as $10,000 or as much as $100,000. Any business student can see you can’t have increases of that magnitude without the ability to pass on the expense. At least, not if you want to stay in business.

Oh wait. Remember those negotiated fees with the insurance company? Those are often as little as 40 cents on the dollar. He has almost no power to renegotiate these agreements unless he is a member of a huge medical group so large that the insurance company can’t afford to not be accepted there. Even if he does, the agreement usually says that the insurance company can change things at any time.

The doctor has employees too, and he has to pay them a fair wage because nursing in particular is a very competitive field. Once you account for his staff — and paying for their health insurance — he probably needs to see 3 patients every hour before he can even think about paying rent on his office.

In closing: Follow-up, more states Just Say No to Real ID; if the economy is so great, how come food prices have spiked and foreclosures have almost doubled; a nice item on poverty, the media, and John Edwards; Neo-con rhetorical baby steps on civil liberties and public schools; on a related note, see the actual issues survey sent by the Republican party, and note the alarmist and biased way it is written; DINOsaurs vs. Dean-ocrats (related news, the President and a Nixon-era “hatchet man” spoke to a Baptist convention where they later broadened their political agenda to include the environment); the attorney firing scandal may yet trace back to Karl Rove, and subpoenas are in play; and finally Barbara Ehrenreich once more misses the point. She thinks “Undocumented workers shouldn’t be fined; they should get a hefty bonus!” and goes on to argue that once these people are here, they don’t do anything bad and we could only do without them if “offices clean themselves at night and salad greens spring straight from the soil onto one’s plate.” A new spin on “jobs Americans won’t do,” dear? Well here’s the thing, Barbara. Without them, the “unscrupulous employers” that you admit underpay their illegal workers and fail to provide for their safety would have to pay a decent wage to workers who can legally do the job, and who will furthermore insist upon doing things in a manner that keeps them safe. And you know what else? Sure, the majority of illegal immigrants just want a decent life, but there is a minority who are genuine Bad Guys. Because they are — how do you say — “undocumented”, we have no way of knowing which of them might be drug dealers, slave mongers, pimps, members of organized crime groups, members of terrorist groups. Lou Dobbs might be wrong about the leprosy thing, but he is right that border security is national security.

Follow-up: the ArchCrone asks Why are none of the front-runners advocating real health care for all; Forbes tells us “A new study finds large disparities in how different states perform in reference to quality of health care, with some states outdoing others by a factor of two or even three”; and Shakesville’s newest contributor gives us a different viewpoint on weight and health. Of course, she considers me “literally a freak of nature.” Read it to find out why!

Remember, we only have this one planet.

Just a little round-up of ecology, pollution, and clean energy items from this week.

Remember that plant that was supposed to turn Turkey Poop into electricity without polluting? I seem to recall having said it sounded great, if it were really true. Well it turns out it’s a little messier than we were initially told.

In Japan, some folks have started invoking the Kami to prevent illegal dumping. Kami, if I may horribly oversimplify, are sort of a combination of deities and guardian spirits and (sometimes) ghosts of ancestors.

A local interest story! Just outside Las Vegas really is a terrific place for a huge solar energy farm.

Something that should have been a good idea turns into a biofuel boondoggle:

The maneuver begins with a shipload of biodiesel from, say, Malaysia, which pulls into a US port like Houston, says John Baize, an industry consultant in Falls Church, Va. Unlike domestic diesel-biodiesel blends, which typically contain from 1 to 10 percent of biodiesel, the Malaysian fuel starts off as 100 percent biodiesel, typically made from palm oil.

Then, the vessel receives from a dockside diesel supplier a “splash” of US petroleum diesel. It doesn’t take much to turn it into a diesel-biodiesel blend that is eligible for US subsidies.

If the ship holds roughly 9 million gallons, it takes only about 9,000 gallons of traditional diesel (0.1 percent of the total) to make the entire load eligible for the blenders tax credit.

Did you know there’s a giant toxic waste pool under Brooklyn?

The Economist brings us the most comprehensive article on recycling I’ve ever read.

In closing: don’t forget to check out my item yesterday on Central Sanity called Surely there is room for balance; The L.A. Times tells us something we already knew, that healthcare costs are particularly brutal for companies that provide retirement benefits; the tourism industry is worried about new passport rules; John Edwards is not afraid to say “I don’t know,” and “I wish I had an answer”; the amazing disapearing American Center for Voting Rights; an interview with al Sadr; and finally, virtual Rome.

Recommended reading

That promised piece on healthcare will probably surface next week. In the meantime, here’s some related reading that will almost certainly be referenced: The Populist calls for A National Health Care Plan for All, citing the expense of insurance — even for rather mediocre coverage; the New York Times tells us about Health Care as if Costs Don’t Matter,, which tells us that “a big reason for that cost is the explosion of expensive, medically questionable care…,” implying that if we could stop “medically questionable” treatments, we could bring down costs for everyone (wasn’t this the problem HSAs were supposed to address?); Ezra Klein brings us commentary on that article; and finally the thoughts of a genuine Professor of Economics on the problem, Brad DeLong gives us “An Unrealistic, Impractical, Utopian Plan for Dealing with the Health Care Opportunity”. Memo to the world, the Chinese character for “crisis” includes the characters for “danger” and “opportunity” like the the word “shelf” contains “elf.”

I know I usually close with lots of strange but interesting things that have cluttered up my browser tabs, but instead I’d like to send you over to an item I wrote for Central Sanity entitled Stuff to Act Upon. If you’d like somebody else’s ideas of stuff to act upon, you can start with the BlogHers Act Week One Round-up.

Have a great weekend, everyone!

The Shorties of Dr. Caligari

Preview of Coming Attractions: I am trying to work through some ideas towards a rather lenghty post on healthcare and health insurance. Some recommended reading includes Krugman on Obama’s Not-Quite-Universal Healthplan, an in depth piece on what Cuba does right (first, scholarships; second, serving the community; third, medical missionaries that bring help and get good will as a by-product), this brand new item on the cost of cancer drugs, and a cornucopia of gadgets and services remind people to take their medication.

“The problem is, you’re still female and it’s still a man’s world.” That’s a quote from an Associated Press article called “Web, reality TV help make porn more pervasive.” The expert they were quoting was trying (and failing) to get across the idea that sometimes one woman’s empowering behavior is another woman’s pathetic behavior. Many of you know I’ve been accused of not being a very good feminist, but even I noticed that this article is all about girls and women. No mention of those ads for men’s underwear, not even a nod to those racy Axe ads. Nope, no scantily clad men on the TV! Can you imagine the uproar if 300 was about a group of bikini clad Amazon soldiers instead of male soldiers wearing nothing but tight shorts and capes? Over at Shakesville, Melissa McEwen has found another article in this vein, this one about school dress codes… sort of. As she points out, this one dances around the issues so hard that the author bemoans the effect of skimpy clothing upon male observers without actually mentioning the human being wearing it.

Some startling statistics: Way too many Americans don’t read books, and don’t even go into bookstores. I am willing to blow off the fact that over half of new books aren’t read to completion, because many people own reference books that are not meant to be read cover to cover. Well, that and the fact that I have put down books that suck. In any event, this throws a light on all those people who have walked into my mother’s living room and, upon seeing an entire wall lined with jam-packed bookcases asked “Oh, which one of you reads?”

If it’s good enough for the Vice-President and the President, it’s good enough for the FCC: In a hilarious development, an appeals court found that “fleeting expletives” in a live broadcast were no reason to punish TV networks, since after all “in recent times even the top leaders of our government has used variants of these expletives in a manner that no reasonable person would believe referenced sexual or excretory organs or activities.” I guess Family Values really do begin at home.

Good Question: The Christian Science Monitor asks How should the United States protect privately owned facilities? Indeed. The question is even relevant without the first word. Are there private facilities so important to the nation at large that security should be a federal responsibility? If so, why shouldn’t the facility itself be nationalized to ensure its continued operation? After all, many factories in this country have proved that private facilities can be closed at the whim or financial needs of the owner. Just asking.

Three Items on Agriculture: First, Alternet points out how the modern agricultural methods that were supposed to feed the world may actually be leaving most farmers poorer and most countries hungrier. From there we have one Congressman’s view of what a farm subsidy should be like and what it should do for all Americans. And frankly, it’s hard to find fault with his points. By way of contrast, we have a preview of the likely winners and losers in the upcoming Farm Bill. Summary: big agribusiness wins; “farmers, farm laborers, food processing workers, rural communities, the environment, poor country peasants, many developing country agricultural industries, urban laborers in both developed and developing countries facing wage competition from rural migrants and U.S. taxpayers” lose.

If you’re going to play semantic games, you have to remember which rules you put in place: yes, I’m the umpteenth person to mention that the military tribunals have decided that they only have jurisdiction on unlawful enemy combatants, not just enemy combatants in general. Well better to figure that out now than on appeal. Assuming they get those. Make no mistake, this is only a legal speedbump, not a concrete barrier. But at this point it’s nice to know that at least some aspects of due process apply.

Connecting the dots: Insight on how predatory lenders not only destroyed neighborhoods, discriminated against non-whites, contributed to the current default/forclosure rates, destroyed the financial security of families, and on top of all that fed (if not caused) regional real estate bubbles. I have yet to see so many strands woven so skillfully into the real estate issue.

I wonder what he did to make the kitties mad: Pet lion and tiger decide they would rather have the caretaker for lunch instead of the chicken.

And your moment of Zen: Hello Barbie!

Go, Fourth!

This is part of an ongoing if irregular series on the Bill of Rights, the first 10 Amendments to the United States Constitution. You might check out parts One, Two, and Three.

You could probably spend decades reading nothing but things that have been written about the Fourth Amendment to the Constitution. You could probably spend the next 6 years just reading what has been written on it in the last 6 years. It goes like this:

The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.

The short version of this is that, with some very broad exceptions, if the police suspect you are doing something illegal, they have to go before a judge and present “probable cause” and ask for a search warrant that outlines where they want to search and what they hope to find there. It applies not only to you — your physical body — but also to your residence and “papers” and “effects” too. The nice people at Dictionary.com tell us that means “goods; movables; personal property,” i.e., your stuff.

Some of the exceptions to the Fourth Amendment are very common sense: if a cop hears someone screaming for help and gunshots, he is very likely to break the door down rather than go before a judge (and I think most of us like it that way); if you are pulled over for speeding and are stupid enough to have your illegal drug stash sitting on the passenger seat, no warrant is required to arrest you for drug possession, nor would it be unreasonable to search the rest of the vehicle for additional contraband; if, while executing a search warrant, cops find evidence not listed in the warrant but pertaining to some other criminal activity, it doesn’t get thrown out.

It is important to note that this only applies to government searches. Your Aunt Myrna does not need a search warrant to take a peek in your medicine cabinet. If your neighbor breaks into your place and takes a look around, he is guilty of “breaking and entering,” not “violating your Fourth Amendment rights.” Nor, frankly, does your boss need a search warrant to go through your desk (strictly speaking, that’s your employer’s property anyway, meaning it is his right and sometimes his duty to do so).

Things worked out reasonably well like this for a couple hundred years, with the caveat that every few years some case would get all the way to the Supreme Court that called for defining, limiting, or expanding the rights and powers involved. They managed to convict Al Capone under it. Congress even made allowances for the fact that there might be a time when it was necessary to collect evidence without an alleged criminal knowing, and created things like wiretapping laws and the FISA court (they even have their own website, such as it is). Even in these situations, however, there is a court that has issued a warrant, and an attorney who has been appointed to argue for the rights of the target person — who remember has no idea this is going on.

Then the “War on Terror” came along and things got messy.

The first, obvious messy thing was federalizing airport screeners, making them all employees of the TSA. These people are specifically employed to search the people and luggage that go on commercial aircraft. The legal gymnastics that allow these warrant-free searches by federal employees (who absolutely have the authority to have a traveller arrested) is that [B]ecause of the special risks that attend flight, and because people have the option of not flying, our courts have relaxed Fourth Amendment requirements in reviewing blanket searches and seizures at airports.” In other words, “If you don’t like it, don’t fly commercial airlines!” This is of course only an option for people with lots of travel time or lots of money, if not both.

The second thing is the Bush Administration NSA wiretap program, which President Bush admitted was in effect in 2005. The thing that has confused most people is that the exact sort of wiretaps that are (supposedly) out there under this program could have easily been done legally with the blessing of a FISA warrant, which are notoriously easy to obtain — and you can get one of those up to 3 days after you begin recording. So much for the ticking time bomb theory. Oh, and lest you think this is an old tired story, exactly one month ago Administration Officials told the Senate that they still have the authority to wiretap anybody anytime without a warrant. Furthermore, Attorney General Gonzales has until Tuesday to hand over documents on that very program to the Senate. Hopefully he will also be asked to explain why it was necessary to bother John Ashcroft about it while he was in the hospital.

When both ends of the political spectrum agree that there are 4th Amendment problems with the War on Terror, it’s a pretty good bet they are correct: I present TalkLeft and the Cato Institute. Mr. Bush and Mr. Gonzales seem to be sailing this rhetorical boat alone.

Surely we can find a way to be safe from both terrorists and warrantless searches.

In closing: A melamine-in-the-feed problem right here in the United States was uncovered by an alert distributor who thought things just didn’t look right, what a shame he is unlikely to be rewarded for it; I’m not the only one who has figured out that China can economically ruin the United States; it turns out our soldiers are better at diplomacy than some of our diplomats; on what planet is tuberculosis “not infectious”? It makes me wonder if this wasn’t a graphic demonstration of how one person –perhaps ignorant that he is a carrier — can spread a disease internationally within days; I’ve always thought that the biggest problem with the Kyoto accords is they involved too few nations, now the Bush Administration has a plan that would involve even fewer nations; if there is a “cure” for being gay, shouldn’t somebody do animal testing on it, you know, to make sure it’s safe for humans? It turns out that Save Darfur was founded by two Jewish groups who take “Never Again” seriously, even though the group now comprises 180 interfaith groups, and their actions are sometimes controvertial; Real feminism is good for everybody; It turns out that there may be a law that should have prevented the United States from hiring Blackwater’s “mercenaries”, and it’s only been on the books since 1893; And finally, even though the BBC and Bloomberg are reporting a slow economy, somehow the L.A. Times thinks everything is rosy. Please note that the 157,000 new jobs in May that they cite is just barely enough to keep up with new entries to the work force, 22,000 were government jobs, construction jobs were flat in a busy season, and both manufacturing and retail jobs were down.

Important Announcement

I have been asked to become a regular contributor at Central Sanity. You may know them from my link list at the right. I consider this a great honor, and I have accepted the offer. Have no fear, I will continue posting here as well, particularly those items that just don’t fit well over there. I will also cross-post when appropriate. Many thanks to Pete Abel and everyone else at Central Sanity for letting me join them.

If you don’t take a temperature, you can’t find a fever

You know what? So many smart people have already weighed in on this. The USDA has decided, in the wake of several unrelated food contamination incidents, not to test all slaughtered cows for BSE, the “Mad Cow Disease.” More importantly, it has decided to take court action to prevent meat packers from independantly having their slaughtered cows tested at their own expense.

Here is the source article. I was first alerted to this travesty by Seeing the Forest. Here’s what Shakesville has to say. And here’s Daily Kos. But the granddaddy of commentary on this steaming cow-patty is this item, which includes the money quote:

First, observe the contempt for liberty. When E. coli conservatives say self-regulation is preferable to government, they’re even lying about that. Second, observe the contempt for small business. When a small company want to – voluntarily! – hold its product to a higher standard, the government blocks it, in part because bigger companies have to be protected from the competition, in part because a theoretical threat to the bottom line (false positives) trumps protection against a deadly disease.

There’s your conservatism, America: not extremism in defense of liberty. State socialism in defense of Mad Cow.

All I can imagine is that the meat packing industry is deathly afraid of what might be found if there were widespread testing. Put that in your free market and smoke it.

In closing: the United States is so desperate for combat soldiers we are sending amputees back to combat; the ACLU has figured out what I said over a week ago, that the new immigration reform bill would create a “no work list” that we can only hope is as accurate as the “no fly list”; investors hope a new forum for doctors will churn out profitable ideas rather than grounds for litigation; how curious that the college enrollment rate and the employment rate for recent high school grads are both down; and finally water, water everywhere and not a drop to drink… unless you pay for the privilege.